bestbd Privacy Policy

bestbd ("we", "us", or "platform") is an online gaming service operated for players in Bangladesh. When you register on bestbd, play games, or use any of our services, you are required to provide certain personal information. This privacy policy will explain how that information is collected, what purposes it is used for, and how it is kept secure.

By continuing to use bestbd's services, you are considered to have agreed to the terms of this privacy policy. We ask that you read this policy carefully. If you have any questions, please contact our support team.

Types of Information Collected

bestbd collects various types of information to ensure a safe and personalised experience for you. This information is primarily divided into two categories — information you provide directly and information collected automatically.

Personal Identification Information

When you create an account or log in to bestbd, the following information may be required:

• Full name and date of birth
• Email address
• Mobile number
• National ID card or other identity document (for identity verification)
• Payment information (bKash, Nagad, Rocket, or Upay account details)

Transaction Information

To ensure complete security and transparency in your financial transactions, bestbd stores deposit and withdrawal history, bonus usage records, and gaming activity data.

Technical Information

Some technical information is collected automatically from your device and browser, such as IP address, device type, browser name and version, and the duration and nature of your site visits.

How Information Is Collected

bestbd collects information in several ways. Each method is carried out with the goal of improving the quality of your experience.

Information You Provide Directly

You provide information directly when filling in registration forms, during the login process, during identity verification, when submitting deposit and withdrawal requests, and when seeking support via live chat or email.

Automatic Information Collection

When you use the bestbd platform, certain information is collected automatically through cookies, web beacons, and similar technologies. This information helps improve site functionality and personalise your experience.

Information from Third Parties

Some information may also be received from payment processors (bKash, Nagad, Rocket, Upay), identity verification service providers, and fraud prevention specialists, which is used primarily to ensure security.

Purposes for Using Information

bestbd uses your information for the following purposes. We never use your information for unnecessary or unauthorised purposes.

Account Management and Identity Verification

Your identification information is used to create, manage, and secure your account. Under bestbd's privacy policy, identity verification for every user is a mandatory process.

Processing Financial Transactions

Transaction information is used to process deposit and withdrawal requests, verify and apply bonuses, and prevent fraud and money laundering.

Improving Service Quality

By analysing your gaming preferences and usage patterns, the quality of the bestbd platform's services is continually improved. This information also helps in planning new games, offers, and features.

Customer Support

Information necessary for the support team to resolve your issues quickly and effectively is kept on record. Our team is always ready to help you through the 24/7 Bengali live chat service.

Meeting Legal Obligations

It is our legal responsibility to comply with applicable laws and regulations, and to provide specific information to investigating authorities upon request when required.

Information Storage and Security

bestbd treats the security of your personal information as its highest priority. We keep your information secure using industry-standard security measures.

SSL Encryption

All information transmitted through the bestbd platform is protected by 256-bit SSL encryption technology. This ensures that no unauthorised party can read or steal your personal and financial information.

Server Security

Our servers and databases are kept secure through firewalls, access control systems, and regular security audits. Only authorised personnel can access your sensitive information.

Data Retention Period

We retain information for as long as your account is active and as needed to provide services. Information may be kept for a longer period if required to meet legal obligations or resolve disputes. Unnecessary information is securely deleted.

Ensuring Fair Play

bestbd follows fair play principles as a safe and reliable platform. We use automated technology to detect fraud, multiple accounts, and other irregularities.

Sharing Information with Third Parties

bestbd does not sell your personal information to any third party. However, limited information may be shared in the following specific circumstances:

Payment Processors

Necessary transaction information is shared with payment providers such as bKash, Nagad, Rocket, and Upay to process deposits and withdrawals. These third parties are governed by their own privacy policies.

Technology Service Providers

We work with trusted technology partners for server hosting, cybersecurity, game software, and customer support technology. They may only use the information for specific tasks under contractual agreement.

Legal Authorities

We are legally obligated to provide relevant information to the appropriate authorities to comply with court orders, lawful requests from investigative agencies, or applicable legal requirements.

What We Do Not Do

• Your information is not sold to marketing or advertising agencies
• Information is not shared with third parties without permission
• Information is not provided for irrelevant uses

Cookies and Tracking Technologies

bestbd uses cookies to ensure the website functions correctly and to improve your experience.

Essential Cookies

These cookies are essential for the basic functionality of the site. They are used to maintain login sessions, manage security tokens, and save language preferences. Without these cookies, the platform will not function correctly.

Functional Cookies

These cookies are used to remember your preferences and settings. As a result, your previous settings are automatically applied each time you visit the site.

Analytics Cookies

Visit counts, popular pages, and user behaviour are analysed to evaluate and improve site performance. This information is always processed in anonymous form.

Cookie Controls

You can disable cookies in your browser settings. However, please note that disabling essential cookies will prevent you from using many features of the bestbd platform.

Your Rights in Data Protection

bestbd believes you should have control over your personal information. You have the following rights:

Right to Access Information

You can request a copy of your personal information held by bestbd at any time. We respond to such requests within a reasonable timeframe.

Right to Correct Information

If any of your information is incorrect or out of date, you can request that it be corrected. This request can be made via live chat or by contacting us by email.

Right to Delete Information

In certain circumstances, you can request that your personal information be deleted. However, some information may need to be retained in cases of legal obligations or ongoing disputes.

Right to Object to Processing

You can object to your information being processed for specific purposes. Upon receiving such a request, bestbd will take appropriate action after due review.

How to Exercise Your Rights

To exercise any of the above rights, please contact our support team. After verifying your identity, we will process your request as quickly as possible.

Policy on Minors

bestbd provides services only to individuals aged 21 or older. We do not intentionally collect any information from minors.

Age verification is a mandatory step in the registration process. If a person is confirmed to be under 21 years of age, that account and all associated information will be deleted immediately.

If you believe a minor has created an account on bestbd, please notify our support team immediately.

Changes to the Privacy Policy

bestbd may update this privacy policy from time to time. Changes may occur due to service updates, the introduction of new technologies, or legal requirements.

Notification of Changes

If there are any significant changes to the privacy policy, we will notify you in the following ways:

• A notification will be sent to your registered email address
• A message will be displayed when you log in to the platform
• The update date at the top of this page will change

If you continue to use bestbd after the updated policy has been published, you will be considered to have agreed to those changes. We therefore recommend visiting this page regularly.

Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please contact our privacy team. We are always here for you.